Key Words

Client / Clients

Are people who​ use DCV services, or are a client's representative

Client's Representative

Are plan nominees of a DCV Client / Service User, or legal guardians / decision makers of a DCV service user / client. 

Collaboration / Collaborative

Means people working together to make something happen.

DCV

Stands for Disability Connect Victoria.

Employee / Employee's

Are people who work in DCV offices, and/or the people who come to a client and provide support or other services. Also known as a Support Worker.

Holisitic View

This means we are looking at all parts of your life, not just your disability or mental health condition - for example;

  • What are your likes and dislikes?

  • Who are the important people in your life?

  • What you are doing each day?

  • What would you like to do in the future?

  • What are your strengths and areas you want to improve?

Individual Service Agreement

A document that puts down in writing everyone's rights and responsibilities, the services DCV will provide, their costs, also who pays for the services.

 

It is signed by you and DCV to show to everything written in the Agreement.

Person Centred

Means you are the focus of our supports and services.

We look at your strengths and goals and work with you to use your strengths to achieve those goals.

Punctual

This means if two or more people have agreed to meet at a set time then everyone shows up at that time.